Our Policy

Thank you for shopping at Ser Aljamal. If you are not entirely satisfied with your purchase, we're here to help.

Cancellation

You may cancel your order within 12 hours of purchase. To cancel your order, please contact our customer service team at info@seraljamal.com with your order details.

Refunds

We offer a full refund on all products within 7 days of the original purchase date. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges

If you need to exchange an item for a different one, please contact us within 7 days of your purchase. You will be responsible for any price difference and shipping costs associated with the exchange.

Contact Us

If you have any questions about our refund policy, please contact us at info@seraljamal.com.